Refund policy

Return & Refund Policy –
STOP N SHOP

At STOP N SHOP, we are committed to delivering premium-quality clothing and skincare products that meet the highest standards of style, comfort, and care. Your satisfaction is important to us, and we aim to make your shopping experience smooth, transparent, and worry-free.

This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

We accept returns within 7 days from the date of delivery.

To be eligible for a return, items must meet the following conditions:

  • Must be unused, unworn, and unwashed
  • Must be in original packaging with all tags intact
  • Must be free from damage, stains, or fragrances
  • Must include proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

Due to hygiene and safety standards, the following items cannot be returned or refunded:

  • Opened or used skincare products
  • Items marked as “Final Sale” or discounted
  • Personal care items once unsealed

We appreciate your understanding as this ensures product integrity for all customers.

3. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7–10 business days
  • The amount will be credited to your original payment method

Please note:

  • Original shipping charges are non-refundable
  • In case of prepaid orders, transaction fees (if applicable) may be deducted

4. Exchanges

We offer exchanges only in the following cases:

  • You received a defective or damaged item
  • You received the wrong product

To request an exchange:

  • Contact us within 48 hours of delivery
  • Provide clear photos/videos as proof

Once approved, we will arrange a replacement at no additional cost.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery
  • Share clear images of the product and packaging

Our team will prioritize resolving the issue quickly, either through a replacement or full refund.

6. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account
  2. Contact your payment provider (processing times may vary)
  3. If the issue persists, contact us for assistance

8. Order Cancellations

Orders can only be canceled within 12 hours of placement. Once processed or shipped, cancellations are no longer possible.

9. Contact Information

For any questions, concerns, or return requests, please reach out to us:

Email:  stopnshop8877@gmail.com
Business Hours:  9 AM - 7 PM

Our Commitment

At STOP N SHOP, we blend fashion and self-care into a premium shopping experience. Every product is carefully curated, and every customer is valued. While we strive for perfection, we are always here to make things right when needed.

Thank you for choosing STOP N SHOP — where style meets care.